Return Policy 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please follow our return policy below.

Returns

  1. Eligibility:

    • You may return unopened and unused products within 30 days from the date of purchase for a full refund.
    • Please retain your receipt or proof of purchase, as it will be required to process your return.

  2. How to Initiate a Return:

    • To start a return, please contact our customer service at alex@cocofib.com to obtain a return authorization number (RAN).
    • Include your order number, the item(s) you wish to return, and the reason for the return in your email.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment provider.

Billing

  • Payment Methods: We accept all major credit cards, PayPal, and other payment options available on Shopify.
  • Billing Confirmation: Upon successful payment, you will receive an order confirmation email detailing your purchase. Please keep this email for your records.

Contact Us

For any questions about returns or billing, feel free to reach out at alex@cocofib.com.