1. Shipping Locations
We currently ship across Canada and the United States. International shipping may be available upon request; please contact our support team for more details.
2. Processing Time
Orders are processed within 1-2 business days after they are placed. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your order.
- Standard Shipping (Canada & USA): 5-7 business days.
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Express Shipping (Canada & USA): 2-3 business days.
Delivery times may vary based on your location and any unforeseen shipping delays, including customs clearance for international orders.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your order’s progress. For any issues or delays, please contact our customer service team.
5. International Shipping
For orders outside Canada and the USA, shipping rates and delivery times will vary. Please contact us for shipping availability and rates to your country. Note that international customers are responsible for any customs duties or import taxes that may apply.
6. Shipping Delays
While we strive to ensure timely delivery, Cocofib is not responsible for delays caused by carriers or customs for international shipments. If there are significant delays, please reach out to our support team for assistance.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. Be sure to provide your order number and any other relevant details when reaching out.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will notify you. Additional shipping fees may apply to re-send the package.